Frequently Asked Questions

TERMS AND CONDITIONS/ FREQUENTLY ASKED QUESTIONS

Terms and & Conditions/ Return & Exchange Policy/FAQ

Gettinwiggylive

First we genuinely thank you for choosing to shop with Gettinwiggy. We work very hard to offer you the highest quality products. We truly appreciate each and every customer and order. It is out goal for you to have a pleasurable shopping experience and great customer service.

There will be no switching of wigs after an order is placed. This causes confusion in the warehouse and with the shipping team. Before you place your order please make sure it is the wig you want.

When will I receive my order?

-All orders take 1-4 BUSINESS DAYS (weekends & holidays do not apply) to ship from our facility. The exact delivery depends on the post office. You will receive an email with the tracking info once the order ships. Please expect delays due to COVID-19.

Are there exchanges?

We do not accept returns on wigs.

I didn't get my wig, the order says delivered. What can I do?

If an order is scanned as delivered to your address by the post office and you DID NOT choose Signature Confirmation at checkout, GETTINWIGGY is not responsible for lost or stolen packages after being scanned delivered. You will have to contact your local post office. Also, please make sure to enter your correct shipping address at checkout.

I changed my mind and don't want the wig, what can I do?

After an order is shipped ALL SALES ARE FINAL. We do not honor any exchanges or returns. No exceptions.

Can you dye or color treat the wigs?

None of our products can be dyed or color treated. Please advise that doing so could ruin your wig product.

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